Stores with the Best/Worst Service

[Samm]

Best Service:

Nordstrom, thread over.

[herpsky]

but it's supreme though... they are notorious for treating their customers at sub-human levels

[darkanimal]

I'm curious how much do the s.a.'s make per hour and what % commission they get from a sale?

[stayhandsome]

St. Alfreds in Chicago is great.

One of the only stores in the city that have brands that I'm into.

Both the Supremes have been awesome in the USA.

The Stussy store in NYC has been bad the few times I've been in there.

Diesel denim gallery has always been very nice for soho.

[Crillz]

Oh yeah speaking of Stüssy, that's on my shit list. Especially the Head Porter section. If I'm paying $200 for a f#%#2 hip bag I would appreciate it if the saleswoman didn't throw it from the second floor down to another s.a. on the bottom. Thank you.

[poly800rock]

but it's supreme though... they are notorious for treating their customers at sub-human levels

i never understood that myth, everytime i've ever been in there they're pretty indifferent.

[poly800rock]

Oh yeah speaking of Stüssy, that's on my shit list. Especially the Head Porter section. If I'm paying $200 for a f#%#2 hip bag I would appreciate it if the saleswoman didn't throw it from the second floor down to another s.a. on the bottom. Thank you.

wow, thats funny

[darkanimal]

You should have tossed your cash to her face too while paying.

[Crillz]

You should have tossed your cash to her face too while paying.

Somehow I think throwing a little rectangle of plastic wouldn't have had the same effect. Plus I probably wouldn't have gotten my credit card back.

[Kasper]

i never understood that myth, everytime i've ever been in there they're pretty indifferent.

that's the experience i had with both the new york and tokyo store. you walk in there and they barelly notice you, pretty much act like you weren't there.

i think it's hard to separate the stores you've been going for a while where you're homies with the peoples there to the ones you just visited a couple times. for exemple, there's this skate shop in Montreal called Underworld that opened about 10 years ago. at first, it was a really small shop and we knew all the people working there. we use to smoke joints and the backroom and then as they grew bigger, they built a private skatepark in the back and then changed it for a huge bowl. back then, we use to hang out there all the time and watch skate vids on the couches in the shop etc. unfortunetly, they got much bigger and renovated the store, opened a new one and ended the chilling thing there like 5 years ago. i almost never go there anymore (not to mention that i wouldn't wear much of the stuff they are selling), but back in the days, it was the ultimate shop.

Hinoya Tokyo : the people there are so cool, always showing you new arrivals and stuff, you can see the salespeoples are really passionate about their jeans.

8five2 Hong Kong : i was there a couple months ago, and the people inside were so nice, hooked us up with some nice gear (they gave us a free t-shirt cause i bought like 5, it's really not everyday that you see that) and gave us advice on nice bars and clubs, plus random Hong Kong advice, ended staying like 1h and a half.

Atmos New York : the guys inside have been really cool, like talking tons about the collections, the good pick ups in SoHo and regular info on bars and stuff. everytime i have been there the s.a. were japanese so i guess it kind of helped that i spoke japanese with them (not to mention my japanese girlfriend), but still, really nice peoples

overall, i'd say that most japanese stores usually give incredible services. i'm always amazed by all the things they're willing to do for you (call other stores, order stuff, help you around, etc). i even miss all the yelling and stuff...

oh i forgot, there's this store in Bali that has the most amazing owner. it's called Point Surf, and when i went there i ended up getting really friendly with the owner and pretty much spending all my evenings there drinking beers. i meet the owner when we got there while shopping for surf. we wanted second hand ones and we ended up getting like such a good deal there (i didn't knew when we bought them cause i pretty much knew nothing about surf boards, but learned later). not to mention that most second hands boards sold in Bali are actually broken board that have been fixed. before we even bought the boards, he showed us how to notice broken boards. he then gave us some free lessons the next morning and we ended up having some drinks at the shop later on. he ended up finding us a new hotel that was much nicer and much cheaper than what we had before. the guy was just so nice, like he took us everywhere in Bali (was quite nice riding in a BMW there...), brought us to really nice local restaurants, dope surf spot etc. and every nights, we'd go to his shop and drink till pretty late. and it was amazing the number of tourists that knew the guy and came back to drink while they were there. if anyone ever go to Bali and need a board, you have to go to that shop, the guy is unvelievable.

bad shop:

The Paris Dior store, well actually, all the store on Avenue Montaigne and Les Champs Élysée. the level of snobiness the ppl in those store is fucking unbelivable. i'm coming in here to spend hundreds of dollars and you look at me like i have the plague or something.

like everyone mentioned, the NYC Bape store is also pretty bad. funny that i've always had really good service at the Bapex store in Aoyama (i sold some bape shoes and clothes on the ebay last winter to make some $$$) and they were always kind of nice. but i have to admit that's it pretty ridiculous to see all of them dressed in Bape from head to toe.

[ten100switch]

i find it so odd that people have had such bad experiences with dior/dior homme stores, i have had fantastic experiences there and have very good relationships with several sa's at DH stores around the world, them seem to respect and take care of people that are serious once they know you're not a window shopper they're cool.

[M4TM]

BWS HKG has pretty good service for a bape shop.

the sales guy with the afro is always apologizing to me that the stock is all sold out.

[Begåvningsreserven]

Is it a good thing when the slightly dirty, tattooed and cute sales girl walks right in to your dressing room and gives you denim care advice when you are trying out jeans?

i liked it...

[ten100switch]

Is it a good thing when the slightly dirty, tattooed and cute sales girl walks right in to your dressing room and gives you denim care advice when you are trying out jeans?

i liked it...

yeah but did she really know anything about jeans?

[Servo2000]

yeah but did she really know anything about jeans?

Dude, go post in the "You know you're addicted" thread in superdenim.

[kiefer]

ive had different experiences at different stores depending on the time ive been there. There have been times where i walk into Barneys Co Op at south coast plaza and i have to search for someone to get me a dressing room. However, the other day while i was there i started talking to a SA and we talked for a while and he told me about all the new fall stuff coming in and about the brands they carry and he was really cool. I also went into Fred Segal once and had some trouble then the other day i went in to get some APC's and two SA's helped my friend and I for almost an hour trying to figure out which cut and size would be best after stretching. I think it all really depends on who you get at the bigger stores but the smaller stores seem to be more unanimous. The Hollywood Trading Company was really good when i went in, they found my size in APC's and brought out a bunch of sweaters and jackets in my size for me to check out. Barracuda, on melrose, on the other hand, even though i didn't really need help, didn't even ask me if i needed help. I've realized as soon as i start talking to SA's about different brands and i show that i know something, i get much better service and the really good associates can keep the conversation going. Its always an experience going into a store to see how the sales associate treats you, especially if what your wearing doesn't fit their mold.

[notesee]

There are still a lot of stores that I need to check out in my own area .. but here are my experiences:

Best:

Stel's (Boston) - Extremely friendly service here, both the guy and the girl there are really chill. They could tell I was from NY from my voice and asked me how I heard about them and from there we had a good conversation about my college career and clothing.

aNYthing - The kids working here are always really chill and willing to help you out, they also make an effort to make some conversation with you. I'm lookin forward to headin out to their parties later in the year.

Worst:

Alife - I really like their clothing and I wouldn't really say the service here is necessarily bad but the other day I went there with 2 of my friends who aren't really into streetwear or clothing in general and I just felt a bad vibe from one of the staff members there.

[cultpop 0217]

Is it a good thing when the slightly dirty, tattooed and cute sales girl walks right in to your dressing room and gives you denim care advice when you are trying out jeans?

i liked it...

i would say thats a good thing

the same thing happened to me at american apparel but i was only trying on t shirts when the girl walked in with a few shirts she "wanted to see me in".

in my younger days i might have taken advantage.

i find that whenever im in aa the salesgirls are very umm...friendly.

but i too get stares whenever im browsing at highend stores in the 'burbs but whenever im in the city people usually seem pleasant enough.

i agree about the smiling and engaging sales people. they always seem more receptive. and if you carry yourself like you belong there people seem to fall over themselves to help. act like a rock star and you will usually be treated as such.

although i went into barney's last week to try on some denim and the sales girls were so uppity i just left.

stopped into jake after that to try on some long johns and the sales girl tried telling me they were women's jeans and i gave her the whole "nudies are actually a men's line, can be unisex, denimbirds" rant and she seemed genuinely impressed.

went into diesel next and although they were kinda friendly the salesguy was a clueless amjack. but the cute tattooed chick in there was checking me out. not sure if she was eyeing me with interest or disgust though.

[darkanimal]

I've been to a fitting room where a see through curtain is what they use to divide the changing areas for privacy. There was a huge common mirror outside. So it was pretty useless, customers end up not even covering themselves. I didn't care too. Imagine us undressing beside each other, in bras panties underwear, it was awesom!

[Fuuma]

I've been to a fitting room where a see through curtain is what they use to divide the changing areas for privacy. There was a huge common mirror outside. So it was pretty useless, customers end up not even covering themselves. I didn't care too. Imagine us undressing beside each other, in bras panties underwear, it was awesom!

You wear bras and panties? I knew it you sicko

[down4nyhc]

Supreme used to be real bad back in the day. not all people but a particular few people who thought they were the shit cause they were in "KIDS" for a whole 3 seconds. Gio was always mad cool though and even went as far as discounting boards if he knew you. Stussy was ran by the same people as Supreme so I'm not surprised they're dicks.

[r_mutt]

^^^^Cultpop was it the Barneys in Chicago. If so I had the experience from those uppity sales girls over the weekend too. I ended spending my money at hejfina where the sales people were great.

[darkanimal]

You wear bras and panties? I knew it you sicko

hahah it's called layering. Dressing rooms are unisex:D

[mrmax]

Some London spots:

Dover Street Market - Best service I've experienced here. Exactly how it should be - friendly and completely helpful, not at all pushy or overbearing.

Hideout - They are really cool and laidback. Not very proactive (which is sometimes good as i just want to browse and not be hassled), but helpful if asked.

Liberty - Pretty decent for a menswear section of a department store. I bought something elsewhere recently, in the gift bit on the first floor once, and the service was excellent.

Selfridges - Seem like a bunch of untrained posers from a sixth form college.

It's funny though, as some places you get professional serivce that's excellent, but is sometimes doesn't feel geniunely friendly. But then is that what you want? There's some stores that you can visit and basically hang out in as the people that work there are passionate enough and sociable enough to just chat with you as they are into the same things. but then you can't expect that in a department store as it's not so laidback - so it's hard to constitute what actually is good service, if you see what i mean.

[shoreman1782]

Best:

Barney's Co op in DC. Both locations have treated me very well, though sa's occasionally border on obsequious... I don't look that good in these jeans. Two of the sa's in Chevy Chase remember me whenever I go in there (about once/two months), even though I've bought maybe one item there at full price.

Nordstroms are good, but their sa's live and die by commission, so tend to oversell. Plus, I don't want to buy anything there.

Worst:

Nieman Marcus in DC has dumpy salespeople that hard sell you crap and don't know anything about their product, mens or womens. I feel like it's Sears with nicer stuff.

American Apparel, Philly, Baltimore, DC, and Silver Spring (MD), used to be OK, but now seems to be a lot of preening salesgirls (and I haven't gotten the cultpop treatment). Last time I was there (wearing a printed AA tshirt) the girl looked at me, looked at the shirt I was buying, and said "You know our sizes run small, right?"

[cultpop 0217]

^^^^Cultpop was it the Barneys in Chicago. If so I had the experience from those uppity sales girls over the weekend too. I ended spending my money at hejfina where the sales people were great.

yes it was.

bitches.

i havent been to hejfina yet.

what do they carry?

[generic_guy]

Agree about Hideout and DSM (although I prefer the service in Hideout).

Adidas shop on Newburgh Street has a really tall guy who's super friendly and helpful.

Foot Patrol staff are usually nice and helpful.

For poor service check pretty much any JD Sports, I think it's company policy to ignore you.

[r_mutt]

^^Cultpop their website is www.hejfina.com. They carry APC, rag and bone, cloak, engineered garments, rachel comey, etc.etc...

[cultpop 0217]

thanks man. just called them. they are awaiting a shipment of apc denim. i will wait until they get some and i will make my way down there.

[Cue]

the worst service i get is in corner shops where they can't even be bothered talking to you

had a complete transaction in silence today

good ones - have to agree on dsm and footpatrol