I'm 90% sure Williamsburg Garment Co. stole my ~$400 vintage Levi's and don't know what to do.

[kt69420]

Mods, if this isn't the right area to post this I'm sorry. I don't use this forum much. I need help regarding this situation and the raw denim subreddit wont let me post it because it's a "general discussion topic"???? Checked their posting rules, and my post doesn't violate any of them, but ANYWAYS. 

TLDR: Pretty sure an employee stole my ~$400 vintage Levi's that I sent in for repairs.

As for the details: I sent in a pair of vintage Levi's to have a couple button hole repairs done by them. Website says 5-7 days turn around time. The jeans arrived to them October 1st and still don't have my jeans back. It's now been 2.5 months of them having my jeans.

I've probably sent 15 total messages across all their channels (email, chat, Instagram) regarding the issue and haven't received one reply back. Fed up, I called them and the employee basically said "oh yeah we don't reply to emails there's too many". And then he explained that my jeans are set to ship "next week". Next week goes by, nothing. Another week goes by, and I FINALLY get a shipping confirmation by UPS.

I check back after a couple days and the tracking number now says "shipping label voided". Called them again right now and they said "oh yeah that's not the right tracking it's actually this USPS one and it say's it was delivered yesterday". Keep in mind, I received no official tracking email just an employee saying "this is the tracking xxxx". Worst of all, I had NO package delivered. I was home all day yesterday. Watched the USPS guy go by and there was no package.

I explained this to them and they said "Well uh, show's delivered on our end so there's nothing we can do". They are now forwarding my calls after they said they'd call me back. 

So yeah, I'm now out on my favorite pair of vintage and beautifully faded one of a kind Levi's that were probably valued at $300 not including the $100+ I spent on repairs. I'm 90% sure Williamsburg Garment Co. had something to do with this. Complete and utter bullshit. Avoid this company like the plague.

I'm not sure what my options are now but yeah, this really sucks. 

Here's an imgur link of some screenshots showing my order date and tracking cancelation: https://imgur.com/a/denim-nightmare-yOk2YlL

Edited December 11, 2024 by kt69420

[dennnnnnnnn]

looking at their reviews it doesn’t sound like you’re the only one in this situation. 
 

I saw your review on google and I’m pretty pissed off the way the responded. I’d file some kind of complaint. 

Edited December 12, 2024 by dennnnnnnnn

[UkeNo]

If you paid by credit card then raise it with the bank. They should have you covered. 

[willi]

Thanks for flagging this business. Even if the jeans really were "lost in the mail", the customer service experience you're describing is bad enough to merit airing them out online. Sorry that there's nothing that can be done to recover your jeans, that really sucks.

[ATWM]

Yep - I would file a chargeback on your credit card. Even though it’s been awhile you’re probably still in the grace period. I know that doesn’t get your Levi’s back. 
 

Edit - I will say that USPS tracking can sometimes be fickle and report an item as delivered a day or two (or even three) before it gets there. I would enter the tracking myself and contact your local usps office and wait a few more days first. Not that it seems that WGC has earned the benefit of the doubt here, but USPS really could be in error at the moment. 

Edited December 12, 2024 by AlientoyWorkmachine

[Cold Summer]

 What kind of joke-ass business says "lol, yeah we get too many emails so we just don't bother replying to them"? Totally unprofessional. Hopefully you can get at least some of your money back.