SmokeStackLightning

My worries are sending the pair in, paying roughly $55, and them being gone and or being replaced with something else. 

I don't want something else, I want a 1976 33/34... would Levi's get me that? Who knows. Their emails certainly don't give me confidence with that issue.

So my apprehension is I feel warranted in regards to sending them away and hoping for the best. I never asked for a refund or replacement pair, just a button replacement as I have mentioned before earlier. I first emailed Levi's before even reaching out to BTS, as I entirely felt it was Levi's issue from the beginning.

I really can't blame the retailer on this one, as I mentioned earlier to anyone watching this thread. They have tried their best and got the corporate answer I basically have. 

I'm not bashing them, I'm bashing and disappointed in LVC. Why do they have to go to Australia, even though they were made in the US? Why can't I get a simple button? 

I'm calling the repair store tomorrow after work, and will update with what they say. I probably shouldn't care so much at this point, a button is a button, but I am curious on what they say with this. 

14 minutes ago, MileHighEvertonian said:

I'd like to get a non-denim pant back into the wardrobe, and I'm really liking the look and measurements of 3sixteen's new Fatigue Pants. Most chinos and pants are way too slim in the knee and lower leg for me. But $265 seems really expensive. Any other non-slim/non-denim alternatives worth considering? 

I don't have any, but the Orslow fatigues look cool.

Or Stevenson fatigues as well.

12 minutes ago, Maynard Friedman said:

Try to get in touch with LVC rather than Levi’s. In 2010 I bought some 1915s from a (now defunct) online shop in Sweden and when I unpacked them a rivet dropped off before I even tried them on. I’m in the UK and contacted LVC Europe (based in Amsterdam then) who sent me a number of replacement rivets plus some press-on suspender buttons that I’m saving for my cinch-back Warehouse 415s (basically rebadged 700s).

I know in my case, both Sweden (vendor) and the UK (purchaser) are within the domain of LVC Europe and the situation  being discussed here is more complex - Australia & USA - but a similar principle of care from the manufacturer should apply.

Going to try and get a contact for LVC directly. 

Why would it matter who handles something like this, when the tags say they were made by Levi's in the USA. Wouldn't any LVC issues be with them by default? Why complicate it with different countries when they are in theory all made in the USA?

18 minutes ago, 428CJ said:

You should not be paying to ship them back...and if they don't have the same size to replace them with, then they should just give you a refund. If you choose to repair them, then they should cover repair costs. That, or they can do the work of arranging the delivery of a repair part for you...if they are an authorized retailer. This is what retailers SHOULD do...and it is exactly what Cultizm did for me when I had a pair with almost immediate need for repair. They PayPal'd me $40 back, to cover the local repairs to the jeans.

I don't imagine the retailer can "fix" the problem with the jeans themselves. But they can facilitate refunds, exchanges, and contact with the Levi's company, if necessary. Retailers are the point of contact with Levi's regarding quality problems on brand new jeans.

FWIW, both tines on the tack are still intact. If, for some reason, you won't force the retailer to handle the situation, then I would simply try straightening the tines, purchasing the necessary tack button installation tools, and restoring the button yourself.

I would like to know what retailer has stated that the way you fix this issue is to return the jeans at your own expense, then have the replacement pair shipped to you at your own expense...so we can all avoid giving them our money.

The store is Big Trouble Store. They were heavily on sale, and as we all know sale items tend to be final. I ordered a 33/34, they have a 33/32 they mentioned exchanging with. I was fine with that until I looked more into the shipping aspect and said no thanks, I'll fix it myself.

I am supposed to send them to Levi's AUS, rather than Levi's USA, as they (Big Trouble Store) are an Australian store. I can't really blame the retailer that Levi's USA customer service is utter nonsense. Nobody understands and all you get are copy and paste responses, sad really. All I want is a button. 

1 hour ago, Pedro said:

Those SC Hawaii are narrower than I expected.

Much more so than the Okinawa.

Angle is making them look a bit narrower than they really are. They are loose all over, but follow the leg nicely. 

Just now, 428CJ said:

The problems with the LVC button should be handled through the retailer. 

I am in the United States. Retailer is in Australia. They were on sale, and they offered me another size in a different length as an exchange. 

But it's expensive to ship to Australia, and I would have to pay for them to also ship me the new pair. The additional  $70 for both shipping charges makes me want to say fuck it and replace the button myself. 

Iron Heart

Whitesville

Sugar Cane Hawaii

L.L Bean 

9 minutes ago, Broark said:

The other question I have is why does the SE page say that it’ll be ten more bucks for shipping? 

Yup. Plus hemming, if you want that (doesn't Roy normally offer a free hem?).

6 minutes ago, Pedro said:

Will they send you just the rivet?

I think you can remove the remaining section of rivet still in the button with a dremel tool and a small pick and re-use the button.

Then its just applying enough pressure to get the new rivet to expand. A good cobbler can do this.

I sent the following, verbatim, in an email to Levi's a few minutes ago. Thanks to Maynard, as I find it very fitting to send. 

"Two horses (via rope), were attempting to pull my Levi 1976 LVC jeans apart, and one of the buttons snapped off. They are brand new, with tags attached. Will you still honor your "every garment guaranteed" pledge?
Thanks."

I will again ask for any hardware, and probably be told no again. Likely because of being afraid of someone making something counterfeit. Yes, it is embarrassing.

Just now, Maynard Friedman said:

Tell Levi’s that the button came off as a result of 2 horses attempting to pull the jeans apart (via ropes) and ask if they’ll still honour their ‘Every Garment Guaranteed’ pledge,

I may just have to do this and screenshot it lol. 

Pedro, Levi's will not send just a replacement button, I asked already. It was my first reaction and question with this situation to them.

This issue is on a pair of jeans, but I imagine it is an easy fix. Indigo Proof said they have some similar buttons I could buy, and I just may do that. I have enough hems I can easily practice. What worries me is removing the back washer end and tearing fabric.

It just upsets me because I shouldn't have to do that on a brand new item with tags that is claimed to be such a premium product. I doubt Levi's customer support gets many complaints with the LVC line, further making the situation weird.

39 minutes ago, JDelage said:

Public announcement...

I'm looking for a pair of SD-102 in size 36. If anyone encounters something like this, please post it here.

For example, Organ recently released a (collab? small batch?) SD-102-CB (cinch back), and unfortunately I missed out on them:

https://www.jah-haze.co.jp/SHOP/SD-102-CB.html

I emailed SDA about the 102 and they do not know when production will happen. 

Meanwhile, Denimio has them on pre-order and told me 3 or so weeks. Hard to say what's going on.

On 2/6/2019 at 4:46 PM, SmokeStackLightning said:

Well this sucks. Tried them on, fit great. Undo the fly and this happens. Any recommendations? 

 

Update on this situation.

Levi's naturally is of no help thus far. Their product defect/warranty claim is as follows:

"Levi Strauss & Co. stands behind the quality of everything we sell, and we want you to be happy with your product. All Levi's® brand products have a 2-year warranty against manufacturing and material defects (aside from normal wear and tear).
If you feel your garment is defective, you can send it into to us to be inspected. If your garment is found to be defective, it will be replaced with the same or similar garment. If it is not found to be defective, it will be returned to you with a letter of explanation".

This doesn't exactly leave me feeling confident (will I get a 1955 501, a standard 501? The 1976 is out of stock currently).

So, I can either fix them myself (which pisses me off, their brand new with tags...) or pay roughly $70 more to ship them and pay for the shipping of a new pair from Australia.

This situation is in no way the retailers fault, being Big Trouble Store in Australia. I am placing blame on Levi's awful product backing and blanket policies.

Hopefully no one else has to deal with issues with their LVC's and this is just something to keep in mind. 

I like the looks of those alot more than I thought I would. 

The wide taper looks like a cool fit. Not sure I could get used to the "stone" color used for the threads though, something I would have to think about more. 

Anyone here own the wide leg fit? Not sure I could pull those ones off but they look great. 

Well this sucks. Tried them on, fit great. Undo the fly and this happens. Any recommendations? 

This thing is comfortable, I'm all in on it lol. Driving just became 10 times easier with a denim jacket on. 

19 minutes ago, JDelage said:

This looks big on you... Maybe because the pic is taken unbuttoned.

Shoulders are a touch big for sure, which I wanted for easier range of motion. A 40 would not have fit my gut I'm afraid with buttoning this one. 

This is one wash, though I am tempted to hot soak it and rid it of any shrink that may or may not be there. 

Quick and dirty pic right out the package of the Cone Ranch Blouse. Sorry, was at a steel mill all day please excuse the sweat pants. This thing is awesome. Once the arms settle down it will get even better. 

Got a pair of the 1976 for a good deal. They also have the 1954 501Z.

https://www.bigtroublestore.com/collections/levis-vintage-clothing

Yes for sure an indigo mix. They are not the 15th Anniversary 3005-A (those had much different arcs) but I'm wondering if the fabric is the same. 

I am going to hem them before soaking/wearing. Will likely be awhile. I am assuming less shrink than the Pioneer denim.

Is anyone familiar with these? New with tags Flat Head 3005-AI, Japanese arcs. I can't find information anywhere. I got them from a guy in Japan off eBay. The color is great. 

Very old and beat on Woolrich chamois shirt, I need a new one

Knickerbocker Station Pant

Sperry

I've grown to dislike IH due to fit, which isn't fair. Good for everyone that can fit a 27+ inch sleeve on L to XL. Wish they would change it up but they won't, which I respect. Their best fit jeans are at Self Edge anyway for me as the luck of the draw goes.

I'm kind of surprised ball chain necklaces are getting popular again.