even though I know the issue is a broken power cable, first the technician has to come today to confirm that, then they have to get the replacement approved by insurance, then it has to be ordered and shipped, then the technician has to come back and replace the part. All of which could take weeks at each step, and the people in charge of fixing it seem to have little urgency to do so. getting a backup has done wonders for my mental health, and I'm making the best of it, but it is quite frustrating and unfair. thank you!