The store carried work wasn't made by Ryan, it was outsourced to a facility in LA i believe. To my knowledge he never got round to doing more of the 'ready to wear' collection, but i'm guessing if he's doing offering shirts they'll be 'rtw'.
When i ordered from him it was late 2014 i think, my order was a complete custom cut, and i think the wait was about 9mths. I didn't mind at the time, but 5yrs just sounds like he's forgotten or lost the order. I'm assuming these 5yr folk have been in touch and had responses?