Mods, if this isn't the right area to post this I'm sorry. I don't use this forum much. I need help regarding this situation and the raw denim subreddit wont let me post it because it's a "general discussion topic"???? Checked their posting rules, and my post doesn't violate any of them, but ANYWAYS.
TLDR: Pretty sure an employee stole my ~$400 vintage Levi's that I sent in for repairs.
As for the details: I sent in a pair of vintage Levi's to have a couple button hole repairs done by them. Website says 5-7 days turn around time. The jeans arrived to them October 1st and still don't have my jeans back. It's now been 2.5 months of them having my jeans.
I've probably sent 15 total messages across all their channels (email, chat, Instagram) regarding the issue and haven't received one reply back. Fed up, I called them and the employee basically said "oh yeah we don't reply to emails there's too many". And then he explained that my jeans are set to ship "next week". Next week goes by, nothing. Another week goes by, and I FINALLY get a shipping confirmation by UPS.
I check back after a couple days and the tracking number now says "shipping label voided". Called them again right now and they said "oh yeah that's not the right tracking it's actually this USPS one and it say's it was delivered yesterday". Keep in mind, I received no official tracking email just an employee saying "this is the tracking xxxx". Worst of all, I had NO package delivered. I was home all day yesterday. Watched the USPS guy go by and there was no package.
I explained this to them and they said "Well uh, show's delivered on our end so there's nothing we can do". They are now forwarding my calls after they said they'd call me back.
So yeah, I'm now out on my favorite pair of vintage and beautifully faded one of a kind Levi's that were probably valued at $300 not including the $100+ I spent on repairs. I'm 90% sure Williamsburg Garment Co. had something to do with this. Complete and utter bullshit. Avoid this company like the plague.
I'm not sure what my options are now but yeah, this really sucks.
Here's an imgur link of some screenshots showing my order date and tracking cancelation: https://imgur.com/a/denim-nightmare-yOk2YlL
Mods, if this isn't the right area to post this I'm sorry. I don't use this forum much. I need help regarding this situation and the raw denim subreddit wont let me post it because it's a "general discussion topic"???? Checked their posting rules, and my post doesn't violate any of them, but ANYWAYS. TLDR: Pretty sure an employee stole my ~$400 vintage Levi's that I sent in for repairs. As for the details: I sent in a pair of vintage Levi's to have a couple button hole repairs done by them. Website says 5-7 days turn around time. The jeans arrived to them October 1st and still don't have my jeans back. It's now been 2.5 months of them having my jeans. I've probably sent 15 total messages across all their channels (email, chat, Instagram) regarding the issue and haven't received one reply back. Fed up, I called them and the employee basically said "oh yeah we don't reply to emails there's too many". And then he explained that my jeans are set to ship "next week". Next week goes by, nothing. Another week goes by, and I FINALLY get a shipping confirmation by UPS. I check back after a couple days and the tracking number now says "shipping label voided". Called them again right now and they said "oh yeah that's not the right tracking it's actually this USPS one and it say's it was delivered yesterday". Keep in mind, I received no official tracking email just an employee saying "this is the tracking xxxx". Worst of all, I had NO package delivered. I was home all day yesterday. Watched the USPS guy go by and there was no package. I explained this to them and they said "Well uh, show's delivered on our end so there's nothing we can do". They are now forwarding my calls after they said they'd call me back. So yeah, I'm now out on my favorite pair of vintage and beautifully faded one of a kind Levi's that were probably valued at $300 not including the $100+ I spent on repairs. I'm 90% sure Williamsburg Garment Co. had something to do with this. Complete and utter bullshit. Avoid this company like the plague. I'm not sure what my options are now but yeah, this really sucks. Here's an imgur link of some screenshots showing my order date and tracking cancelation: https://imgur.com/a/denim-nightmare-yOk2YlL