Hi everyone, Steven here. Just wanted to chime in. I thought this issue, we already resolved via email.
First off thanks for everyone and their interest.
And YES there is two sides of the story. I agree this is not the platform for this kind of conversion. And yes, it was already handled and concluded via email.
I'll try to keep this short. So I don't have to explain every line item that was mentioned. This is just quick summary outline.
When this gentleman at his first contact with us, he wrote a long email insulting our quality, work and marketing. Not even giving us the opportunity to resolve the issue.
His jean came in with a horrible downsize job that was not good. It was pinched at the waistband and we had to spend time to unravel the tangled work. We reversed the previous job to get it back to its normal state at no extra cost. The work was very bad and was a good size mess. I wish the pictures of that was posted.
We told him and explained to him that our work was pretty good and we had to actually fix the previous persons work. And if we missed a detail then we would go over it and do what we can at no extra charge.
Also to mention. When this gentleman came in he asked if we could use the same waistband button and we said it can not be reused as we have to cut it off. We will install a new one and try to match it to the same color as original. I guess he didn't believe us because he told us to save him the removed cut off button. We told him it was not reusable when he dropped off the pair. So he was told that from the start.
He wrote an even longer email, as you could imagine, to us saying a lot of stuff including he has other local options.
We were going in circles at this time and we felt like this was not going anywhere with him. We even issued him a refund for the service we provided. So all this was actually free to him.
We told him that we feel that our service might not satisfy his expectations so it would be better to use one of the local services he mentioned in his previous email.
At the end of the day, the pant was 100 times better and repaired from when it came in.
So my thought is this.
I wish he would have gave us the opportunity to handle this problem when he contacted us. Instead he wrote us pages of emails.
He was even local to us, so he could have just came in again and I could have probably done some fixes while he waits.
We are honestly really friendly. All of us here at the shop and take great pride in what we do. We are denim enthusiast just like all of you guys! We love the stuff!
This was a case that got blown way out of proportion right at the start. Could have been easily resolved.
We took this as a learning experience. Please feel free to message me if you have any questions. Or email.