deconstruct

WTB J72-DS Black Medium LA11-DS Black Medium

TLDR; SSENSE Ships Fake Acronym. On 11 February 2024, I purchased a pair of Black P30AL-DS pants in XS from SSENSE, which was subsequently delivered to me on 19 February 2024. However upon receiving the pants, I realised they were clearly fake. 1. The entire design of the pants is incorrect - wrong pockets, wrong length, wrong cut... 2. The texture feels nothing like the DS material on my other Acronym pants 3. The packaging is completely wrong 4. The size tag inside didn't even have a XS option on the label.. They sent me the pants in size S I've attached the relevant photos (which I had also sent to SSENSE) and video of the packaging comparing the pants with another P47 that I had received to show how different they are. But when I contacted SSENSE about the issue of them sending me a fake item, I received this response: 'My name is Jessica; I am a Product Specialist here at SSENSE. I'm sorry to hear that you received the wrong size in your recent order, and I understand that the presentation of the item you've received has raised some concerns regarding its authenticity. I am happy to address these concerns! First, I would like to mention that it is nearly impossible that an inauthentic item would have entered our inventory at this time, as our warehouse is highly surveilled at all times. However, I understand that you have some concerns regarding the quality of this 241368M18800100 ACRONYM® Black P30AL-DS Cargo Pants Upon checking, this unit is from the 2024 Spring/Summer collection, supplier code: P30AL-DS. I having had the chance to examine a unit of this style in person, I can confirm that all of the production specifics of your unit match manufacturing. I completely understand that online purchases always come with a reasonable degree of skepticism. We want to make sure that you purchased the right item - I'd like to reassure you that your item is 100% authentic. In order to resolve this issue, please return the wrong item to us using the enclosed return label. Once we receive the item, we will process a refund for the purchase price of the item. To receive the correct item, we kindly ask that you place a new order on our website. I apologize, we are not able to offer direct exchanges at the moment.' 1. I think there's a chance that their entire stock of P30AL-DS is fake, if the product specialist ''had the chance to examine a unit of this style in person, I can confirm that all of the production specifics of your unit match manufacturing' 2. Either that, or SSENSE is blatantly selling fake pants to their customers. I've reached out to Acronym on this, hopefully they're able to help sort this out with SSENSE... and frankly, SSENSE simply issuing a refund is just disappointing at this stage. IMG_0782.mp4