mher90
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Posts posted by mher90
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7 hours ago, dannyeli said:
Just an update, got an email from the customer svc, and this is what they sent me,
"...please confirm with us that you would indeed want to have the AuxZip repaired on our J63A-FO by replying to this email. We are willing to cover all return and repair costs to correctly revise this flaw by providing you with a respective UPS label. Please note that repair time will be roughly 2-3 weeks, so you would receive your corrected jacket within 1 month of return departure -- barring unforeseen circumstances (potential delays due to customs, inclement weather, etc.)"
In another follow-up email to the one on top.
"...All duties and fees for the second delivery of the repaired jacket to you will be covered by ACRONYM."
Just waiting for them to send me the UPS label now I guess.For anyone that didn't purchase through mothersite, contact your retailer. Returns have to go through them, unfortunately.
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What about for those that bought from domestic retailers (in this case, the US)? Not looking forward to shipping to EU and paying import duties...
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Backwards on mine too.
can you keep us updated if you hear anything about recall/repairs? @dannyeli
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Anyone know if there are any changes (besides color options) to the SS17 and SS18 Anorak?
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116740 APPROVED SHOES
in supertechwear
Posted
Those are different, aren't they? The dye in the 11bbs shot looks two-tone grey/black, the ones you linked are full grey.