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Extreme_Mildness

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Posts posted by Extreme_Mildness

  1. Posting here so it's easier to find. Can anyone describe what the ordering process at Rakuten usually looks like?

     

    I ordered two t-shirts from a shop on Rakuten Global and checked out (with pending shipping costs). A few days later I got their shipping quote by email. As I understood it, you simply reply to the email to confirm the order, which is what I did. It's now been over two weeks and I haven't gotten word from them. My credit card hasn't been charged either, as far as I can tell. I even sent another email a week after asking them to confirm the order, but I didn't get a reply.

     

    Is this normal? Or is there a step I missed?

     

    Any help is much appreciated.

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