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Posts posted by sutocorp
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Anyone know why is their service so slow recently?
Quick to response when requesting for deposit.
Once deposit is paid, didn't process the order, now asking for refund of deposit, 2 days in and no refund still.
Apparently there are different departments. support -> buying department->->billing department.
Hello Trim
Thank you for your post
can i know your email ? so we can investigate ?
im sorry for this inconvenience.
thanks
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Sell Julius _7 Jut Neck SZ2 MW09 for the rick owens obscur carol christian poell fans
Open price 1100 usd ( FREE SHIPPING FEE TO USA ) , item location in CA , USA
email me at [email protected]
Accept PAYPAL
Also we serving buying service from Japan , Uk , Germany , Usa, Korea etc --> email us at [email protected]
Thank you
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One more here saying thanks to SuToCorp for helping me proxy a Goro's silver hook; very easy to work with, well worth it.
THank you for your feedback
SUTOCORP NOW CAN ACCEPT order from :
JAPAN PROXY
UK PROXY
USA PROXY
TAIWAN PROXY
CHINA PROXY
SINGAPORE PROXY
AUSTRALIA PROXY
KOREA PROXY
GERMANY PROXY
just email us at [email protected]
We will reply soon
our service almost 24/7
regards
sutocorp
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I am having a horrible experience. Suto won an auction for me on 8/12/15. I have not heard from them since. I have emailed 3 times and contacted their online customer service once. I have been completely ignored in all of these attempts. I assume they have lost the item at this point.
hello
sorry , can i know your email , so we can check for your order ?
thank you and appologize
suto
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hi suto corp can i proxy a luggage from germany? rimowa? hows the vat? deducted? shipping?
yes we can, just contact us at [email protected]
thanks
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Highly recommend SuToCorp, efficient communication and fast delivery. Got what I want with no trouble.
Used these guys to get a couple of Champion Made In USA t-shirts from Japan. Great service. I was always put off using proxy services as I though it'd be expensive, but the prices are very reasonable. Would definitely use them again.
Thank you for your FEEDback
SUTOCORP NOW CAN ACCEPT order from :
JAPAN PROXY
UK PROXY
USA PROXY
TAIWAN PROXY
CHINA PROXY
SINGAPORE PROXY
AUSTRALIA PROXY
KOREA PROXY
GERMANY PROXY
just email us at [email protected]
We will reply soon
our service almost 24/7
regards
sutocorp
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slow email responses of late?
thank you
can i know your email ?
so we can crosscheck ?
thank you + sorry for this inconvenience.
regards
suto
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Emailed you
thank you we will response in 24hours ( normaly in 2-4hours )
thank you
www.sutocorp.com
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If I were to order a item from Taiwan would it be possible to have the seller send the item directly to my address. So that I don't have to pay the local delivery fee as well as international?
Yes no problem .
Just email us at [email protected]
Thank you
sutocorp
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Ordered a Real McCoys shirt off their website through sutocorp and had it arrive in just over a week from Japan. They also kept me updated every step of the way so there was no confusion. Big thumbs up from me.
Thank you for your feedback
And don histate to contact us again if any case
SUTOCORP NOW CAN ACCEPT order from :
JAPAN PROXY
UK PROXY
USA PROXY
TAIWAN PROXY
CHINA PROXY
SINGAPORE PROXY
AUSTRALIA PROXY
KOREA PROXY
GERMANY PROXY
just email us at [email protected]
We will reply soon
our service almost 24/7
regards
sutocorp
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Edit: Wrong thread.
No problem
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....just doing my part via a positive review in order to promote the top notch service that is SuToCorp...
Received a package of orders yesterday that I asked them to source for me. Flawless communication during the whole process from start to finish. I really appreciate their timeliness and professionalism as well as their willingness to combine orders before shipping to the States. They work efficiently, and do more than their part to dot their i's and cross their t's (i.e. what instructions should they follow with customs declarations, etc...).
I HIGHLY recommend this service. I'm not too knowledgeable with the other existing proxy services out there...but I'm not that interested in shopping around at this point either...in fact, I've already submitted a new order request to SuToCorp, LOL.
THank you for your feedback
SUTOCORP NOW CAN ACCEPT order from :
JAPAN PROXY
UK PROXY
USA PROXY
TAIWAN PROXY
CHINA PROXY
SINGAPORE PROXY
AUSTRALIA PROXY
KOREA PROXY
GERMANY PROXY
just email us at [email protected]
We will reply soon
our service almost 24/7
regards
sutocorp
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Konichiwa,
Thank you guys for the superb service! I got my denim yesterday and couldn't be happier with the process. I'll definitely use Suto for my future proxy needs.
THank you for your feedback
SUTOCORP NOW CAN ACCEPT order from :
JAPAN PROXY
UK PROXY
USA PROXY
TAIWAN PROXY
CHINA PROXY
SINGAPORE PROXY
AUSTRALIA PROXY
KOREA PROXY
GERMANY PROXY
just email us at [email protected]
We will reply soon
our service almost 24/7
regards
sutocorp
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Once an order is processed is there a way to cancel it? I emailed back stating to cancel the items I initially wanted and purchase different items instead. I get a reply saying the items I initially wanted is already processed.
Summary:
I paid for two items I initially wanted
I emailed to cancel that order because I want something different
SuToCorp states I need to send additional funds since the new items I want cost more
I send additional funds but get an email saying sorry the items I don't want anymore is already processed.
SuToCorp states they sent my request for the new items to the purchasing division
Thank you for your post ?
can you PM me to let me know your email ? we will investigate this case
sorry
thanks
regards
suto
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Used SuToCorp to order an item from a Japanese company.
They were absolutely fantastic with fast responses to questions, kept in constant contact throughout the entire procedure and are upfront and transparent with fees. Item also arrived much faster than I'd thought and in great condition.
Would most definitely use them again as a proxy service.
THank you for your feedback
SUTOCORP NOW CAN ACCEPT order from :
JAPAN PROXY
UK PROXY
USA PROXY
HONGKONG PROXY
CHINA PROXY
SINGAPORE PROXY
AUSTRALIA PROXY
KOREA PROXY
GERMANY PROXY
just email us at [email protected]
We will reply soon
our service almost 24/7
regards
sutocorp
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Thank you to Sutocorp for the stellar service on a bid and purchase that stretched over three weeks from start to finish. I am so, so impressed with the quality of care shown by all the employees I talked to, not to mention the two-day shipping (!) from Japan to Seattle. I'll definitely be a returning customer!
THank you for your feedback
SUTOCORP NOW CAN ACCEPT order from :
JAPAN PROXY
UK PROXY
USA PROXY
HONGKONG PROXY
CHINA PROXY
SINGAPORE PROXY
AUSTRALIA PROXY
KOREA PROXY
GERMANY PROXY
just email us at [email protected]
We will reply soon
our service almost 24/7
regards
sutocorp
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They stole my money
THANK YOU FOR YOUR POST
Let me know your email and we wll investigate and responsibility for your case.
Please see our other testimonial + feedback from other customer
And please dont slander our name in this forum because WE DO THIS BUSINESS in 5years BUILT from based on TRUST so we WILL NOT STOLE YOUR MONEY or other customer's money for although 1yen .
Thank you
admin
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dont worry , you will get a refund
Thank you for your follow
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Curious about payment structure regarding Sutocorp.
I put in a couple of bids, separate from one another, on the same auction, which I ended up losing. Is my money refunded? I would hate to lose the value of both bids (which I made over Paypal) for nothing in return.
Thank you for your post
can you PM me about your email ? so we can investigate ?
Normaly we will refund your payment in 1-3 days after losing aucton etc
for fast response email us at [email protected]
thank you
suto
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We are very sorry for late repsone and late reply for this case.
Can i know your email so we can investigate this case ?
We are very sorry for this case
best regards
SuToCorp
My experience with the "China branch" of Sutocorp unfortunately hasn't been that stellar.
I got two items from Taobao and the whole process took way longer than I anticipated - there were a couple of "gaps" of several days where Sutocorp apparently did nothing and only started processing my order further after I asked for updates. For example they needed my phone number for the label before they could post my items and only told me so after I asked for an update, not when I gave my shipping details in the first place almost a week earlier. Also, in the end the shipping rates for EMS had gone up and I had to pay another 10€ or so - which is ok, Sutocorp doesn't make the rates, but they again took 3 or 4 days after a final "we will ship now" before telling me and then actually shipping.
The biggest drawback of using Sutocorp as a China proxy (to me as a German) is that they will only use EMS to ship (I asked and they told me that they'd only use EMS). In Germany, pretty much all EMS shipments from China are handled by a courier organisation called GDSK that will charge you around 26€ for getting your shipment through customs. Even Fedex only charges 10€ for that. Having it forwarded to your actual customs office isn't an option, and GDSK will also not just show up at your door and charge you the customs/VAT as DHL would (this has to do with German customs laws, only DHL can deliver packages that way). Instead, you get a letter informing you of the package and asking for more details and the prices of included items. GDSK then will use a comparabily slow courier (GLS) and include their invoice in the package (the usual 19% VAT + their fee of 26€) You don't really get to cheat on customs/VAT this way and it also takes an additional 3 or 4 days for the package to actually reach you once it arrived in Germany.
Granted, 26€ isn't outrageous but I'd gladly save that money if I could just show up at my local customs office and pay VAT there, usually doesn't take longer than 15-30 mins.
Anyways, the overall transaction, while not going smoothly, did provide the items I wanted, so there's that
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Hi SuToCorp
Just to say my two pairs of PF Flyers arrived yesterday - 4 days from Japan to London, very impressed..
Thank you for a very smooth and efficient service.
I will definitely be ordering from you again..
Cheers,
Mighty Oak
THank you for your feedback
SUTOCORP NOW CAN ACCEPT order from :
JAPAN PROXY
UK PROXY
USA PROXY
HONGKONG PROXY
CHINA PROXY
SINGAPORE PROXY
AUSTRALIA PROXY
KOREA PROXY
coming soon GERMANY PROXY
just email us at [email protected]
We will reply soon
our service almost 24/7
regards
sutocorp
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Turns out it was sent to an agent and not another customer. I received the shirt today. Thanks.
Thank you for your reply
we are very happy for your good news
thanks + sorry
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Turns out it was sent to an agent and not another customer. I received the shirt today. Thanks.
Nice , we are happy to hear the good news from you
sorry again for this delay
regards
SuTo
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SuToCorp - SUPER LOW proxy fee for branded item from Japan Auction
in supermarket
Posted
THank you very much